After 20 years of running my own business, I have a few thoughts on how to improve your personal and organisational trustworthiness.
Trust is a critical quality for leaders and organisations.
Trust is measurable and can transform relationships, retention, reputation, and financial performance by mastering these guiding principles.
The elements of trust include: Clarity, Compassion, Character, Competence, Commitment, Connection, Contribution and Consistency.
Clarity: Honesty and transparent communication are essential for building trust in both personal and professional relationships.
Compassion: Demonstrating care for others through active listening, gratitude, presence, and service helps prioritize their needs and strengthen connections.
Character: Trust is rooted in maintaining high moral standards and consistent ethical behavior, reflecting our commitment to doing the right thing.
Competence: Trust relies on a willingness to learn, humility, and continuous growth through seeking opportunities for skill development.
Commitment: Trustworthy leaders inspire devotion and loyalty, particularly during challenging times, creating a sense of shared purpose and responsibility.
Connection: Building trust in relationships involves authenticity, gratitude, and avoiding negative behaviours like rumours or gossip.
Contribution: Earning trust means investing resources, time, and effort in achieving shared goals and delivering on promises
Consistency: Maintaining trust over time hinges on consistent behaviour, as even a single inconsistency can erode trust. Being mindful of our actions is vital to building and preserving trust.
Trust is earned not expected. Daily steps to consciously and deliberately enact these previously mentioned qualities, will see your relationships, leadership and organisation improve…Not to mention your health, wellbeing and overall happiness.
Special Thanks to David Horsager, for writing his book “The Trust Edge”, 2021 and for providing rich insights for my PhD in applying the human values of “Trust” in Artificial Intelligence.
We’re happy to help your business improve, and or to discuss all things creative..Feel free to contact me via email or SMS to discuss building trust for yourself or your organisation. [email protected] / 0405 700 455. Best regards, Justin.
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